Self Management Skills
Human Relations Skills
The following terms may be used to assist in defining the level of knowledge required.
||Knowledge of the types of information contained in source documents, or knowledge of the general types of
information covered in a subject field. General knowledge enables one to use a source to find specific information
when it is needed. For example, a general knowledge of the UCLA Staff Policies refers to the knowledge of the
purpose of the rules, the general subjects which the rules cover, and how to reference the rules.
||Includes general knowledge plus knowledge of and ability to recall important and commonly used information
from the source. For example, a general working knowledge of the UCLA Staff Personnel Policies would include, as
well as general knowledge, ability to recall major commonly used provisions of specific rules. However, working
knowledge does not imply a thorough detailed knowledge of the specific provisions of all the rules.
||Thorough knowledge of all information contained in the source. Using the UCLA Staff Personnel Policies example
again, an individual with detailed knowledge would be expected to know the provisions of all rules in detail without
having to look them up, including provisions which are not frequently used. (In practice few jobs actually require
detailed knowledge, since reference documents are generally available.)
Vocational, or work content skills, are those which deal with mastering a particular vocabulary, procedure or subject
matter. They are related to performing a job in a particular field. They are rooted in personal experience acquired
by such means as technical education, apprenticeship, or on-the-job training. Differentiation should be made between
skill/knowledge specific to the University.
|Skill in management of space, equipment and material resources including developing utilization plans and
|Knowledge of public sector collective bargaining including scope of representation, contract compliance and
public sector labor union behavior.
|Knowledge of where to go within the organization for needed information and ability to judge what information
should be passed on to different levels of management.
|Skill in projecting and monitoring income trends on the basis of existing revenue and cost data.
|Knowledge of purchasing practices (including determination of needs, selection of items, bid letting and
store management) sufficient to develop new procedures and purchasing programs.
|Knowledge of federal and state affirmative action and equal employment opportunity laws and regulations
applicable to public higher education institutions sufficient to analyze proposed personnel policies and procedures.
|Knowledge of related outside _____ agencies, their services, roles and responsibilities to contact them
appropriately to obtain needed information.
|Word Processing skill to prepare business correspondence and reports with speed and accuracy.
|Knowledge of chart, graph and table formatting.
|Knowledge of different herbicides, insecticides, fertilizers and plant foods and how to use them appropriately
to maintain the growth of grasses, trees, shrubs, and flowers.
|Knowledge of the rules and procedures of sanitation and safety as applied to kitchens, dining areas and food
|Knowledge of the habits, care, feeding and shelter of small rodents including mice and guinea pigs sufficient
to maintain a small laboratory colony.
|Reading to File
||Skill in reading English words, simple sentences and numbers on documents so they can be properly filed.
|Reading Standard English Text
||Skill in reading documents written in standard English text (e.g. administrative manuals).
||Skill in reading (technical, legal or scientific) documents, such as _____.
||Skills in using basic English words and phrases to complete _____.
Skill in writing brief sentences to _____. (No emphasis placed upon proper grammar and punctuation
knowledge due to presence of a number of standard examples which can be followed).
||Writing skill to vividly describe people or scenes so that others can visualize them.
||Skill in writing grammatically correct routine business correspondence such as brief transmittal memoranda.
Skill in writing concise, logical, grammatically correct analytical reports to explain _____.
Skill in writing technical reports on _____ which are suitable for publication in professional
|Basic Oral Communication
||Skill in speaking simple sentences to _____ (Appropriate vocabulary and grammar not critical factors.)
||Ability to speak on a one-to-one basis using appropriate vocabulary and grammar to:
• obtain information
• explain policies, procedures, etc.
• persuade others to accept or adopt a specific opinion,
||Ability to make oral group presentations to:
• persuade others to accept a specific opinion, action, etc.
• provide information or explain procedures, policies, etc.
||Skill in discussing a variety of job-related topics on short or no notice.
Skill in handling rapid changes in conversation involving difficult questions.
|Speaking with People of
|Skill in speaking with persons of various social, cultural, economic and educational backgrounds to _____.
||English/Spanish bilingual oral communication skill to _____.
||Skill in speaking clearly and distinctly using correct English to _____.
||Skill in adding and subtracting two digit numbers to _____.
|Measures and Weights
||Skills in performing operations with units such as cup, pint, and quart; inch, foot, yard; ounce and
pound to _____.
||Knowledge of the metric system units (length, area, volume, capacity, mass and weight) and U.S. equivalents
|| Skill in making change involving all denominations of American currency.
||Skill in adding, subtracting, multiplying, and dividing whole numbers, fractions, and decimals without a
calculator to _____.
|Ratios, Rates and Percentages
|| Skill in computing ratios, rates and percentages to _____.
||Skill in the practical application of fractions, percentages, ratios and proportions, logarithms, slide rule,
practical algebra, geometric constructions, and essentials of trigonometry to _____.
||Knowledge of descriptive statistics such as measures of central tendency and measures of dispersion.
SELF MANAGEMENT SKILLS
||Skill in performing a variety of duties, often changing from one task to another of a different nature.
(Consider when several duties in a job indicate significant differences in technologies, techniques, environmental
factors, physical demands or work situations.)
||Skill in performing repetitive work according to set procedures, sequence and pace. (Consider when the work
is performed according to a routine or set sequence and there is an absence of diversion or room for independent
||Skill in performing under the stress of frequent interruptions and/or distractions.
||Ability to perform effectively under conditions of fluctuating workload.
||Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
Skill in prioritizing assignments to complete work in a timely manner when there are:
• changes in a workload.
• changes in assignment.
• pressures of deadlines.
• competing requirements.
• heavy workload.
||Skill in working independently and following through on assignments with minimal direction.
||Ability to accept equivocal circumstances and take action where answers to a problem are not readily apparent.
HUMAN RELATIONS SKILLS
||Skill in encouraging individuals on a personal, caring basis by approximating a peer or family type relationship
either in a one-to-one or small group situation.
Skill in establishing rapport and gaining the trust of others.
Skill in listening perceptively and conveying awareness.
|Skill in selling or promoting _____.
Skill in motivating others; stimulating people to effective action.
Skill in mediating between contending parties or groups.
Skill in negotiating; exchanging ideas, information, and opinions with others to formulate policies and programs
and/or arrive jointly at decisions, conclusions or solutions.
Skill in reasoning persuasively to _____.
||Skill in fostering a stimulating, accepting learning environment.
||Skill in working as part of a team; collaborating with colleagues.
|Ability to establish and maintain cooperative working relationships with _____.
|Interacting with People
of Various Backgrounds
|Skill in interacting diplomatically with the public in a high volume, continuous public contact setting.
Ability to maintain equanimity in the face of resistance, indifference or hostility.
||Skill in interacting with persons of various social, cultural, economic and educational backgrounds for
the purpose of _____.
||Skill in supervising _____ including:
• organizing objectives
• delegating responsibility
• delegating responsibility
• evaluating subordinate effectiveness
• administering necessary discipline
||Skill in comparing/ inspecting _____ and judging whether they are similar to or different from prescribed
||Skill in systematically arranging into groups or categories according to established criteria.
||Skill in accurately copying, posting or transcribing data.
||Skill in analyzing information, problems, situations, practices or procedures to:
Define the problem or objective. Identify relevant concerns or factors.
Identify patterns, tendencies and relationships. Formulate logical and
objective conclusions. Recognize alternatives and their implications.
Skill in perceiving and defining cause and effect relationships in _____.
Ability to analyze complex technical data such as using logic and quantitative reasoning.
||Skill in coordinating _____ by determining the time, place and sequence of actions to be taken on the basis of
analysis of data.
||Skill in organizing material, information, people in a systematic way to optimize efficiency and minimize
duplication of effort.